1. Who We Are

Wema Food operates a digital food marketplace that connects customers with farmers, food producers, vendors, and Wema Food-owned food products, including brands such as Zuri Honey and Maragold Red Oil.

Our website is currently operated as a web-based marketplace.

2. Information We Collect

Depending on how you interact with Wema Food, we may collect:

3. Guest Checkout

Customers may purchase products without creating a permanent customer account. When using guest checkout, we collect only the information reasonably necessary to process and deliver the order, communicate with you, provide customer support, and maintain transaction records.

4. How We Use Your Information

We may use personal information to:

• Process and fulfil orders.
• Process payments.
• Arrange delivery.
• Send order confirmations and updates.
• Provide customer support.
• Verify vendors.
• Prevent fraud and abuse.
• Maintain financial and transaction records.
• Improve our website and services.
• Send marketing communications where permitted.
• Manage promotions, referrals, and loyalty programmes.
• Meet legal and regulatory obligations.

5. Payments

Payments may be processed through third-party payment service providers. Wema Food does not need to store your complete card details where the payment provider securely processes the transaction.

Payment providers may process information according to their own privacy policies and applicable laws.

6. Delivery Partners

We may share necessary delivery information with delivery partners or logistics providers so that your order can be delivered. This may include:

• Name
• Phone number
• Delivery address
• Order reference
• Delivery instructions

We only provide information reasonably necessary to fulfil the delivery.

7. Vendor Information

Where you purchase from a third-party vendor, certain information may be shared with that vendor where necessary to fulfil your order. Vendors are required to handle customer information responsibly and only use it for legitimate purposes connected with Wema Food transactions.

8. Cookies and Similar Technologies

Wema Food may use cookies and similar technologies to:

• Keep the website functioning.
• Remember shopping cart activity.
• Understand website usage.
• Improve performance.
• Personalise certain experiences.
• Measure marketing effectiveness.

You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Marketing Communications

Where permitted, Wema Food may send promotional emails, SMS messages, WhatsApp messages, or other marketing communications. You may opt out of marketing communications at any time.

Transactional communications, such as order confirmations, payment confirmations, delivery updates, and important service notices, may still be sent where necessary to fulfil your order or provide the service.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Access to sensitive information is limited to authorised personnel and service providers who require it for legitimate business purposes.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, regulatory, fraud-prevention, and dispute-resolution requirements. When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

12. Your Rights

Subject to applicable law, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.
• Ask questions about how your information is processed.

Requests may be made through: Email: privacy@wemafood.com

13. Children's Privacy

Wema Food's services are not intentionally directed at children who are unable to lawfully enter into transactions. We do not knowingly collect unnecessary personal information from children.

14. Third-Party Websites

Our website may contain links to third-party websites or services. Wema Food is not responsible for the privacy practices of third-party websites. You should review their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be published on our website with a revised “Last Updated” date.