1. About Wema Food

Wema Food operates an online marketplace connecting customers with farmers, food producers, vendors, and Wema Food-owned products.

Products available on the platform may therefore be:

• Sold directly by Wema Food; or
• Sold by an independent vendor or farmer using the Wema Food marketplace.

Where applicable, the seller of a product will be identified on the product or order information.

2. Use of the Website

You agree to use Wema Food lawfully and responsibly. You must not:

• Use the website for fraudulent purposes.
• Provide false information.
• Attempt to interfere with the website.
• Misuse another person's information.
• Attempt to gain unauthorised access to systems.
• Use Wema Food to conduct unlawful activities.

3. Guest Checkout

Wema Food allows customers to purchase products without creating an account. Customers may be required to provide their name, phone number, email address, delivery information, and other information necessary to process an order.

4. Products

We aim to ensure that product descriptions, images, prices, availability, and other information are accurate. However, minor differences may occur between product images and physical products.

For food products, customers should carefully review product information, ingredients, allergens, quantities, expiry or best-before information, and other relevant product details where provided.

5. Wema Food-Owned Products

Wema Food may sell products under its own brands, including Zuri Honey and Maragold Red Oil. These products are subject to the same purchasing, delivery, return, refund, and customer service terms applicable to Wema Food products.

6. Marketplace Vendors

Third-party vendors are responsible for:

• Accuracy of their product information.
• Product quality and authenticity.
• Regulatory compliance applicable to their products.
• Correct pricing and availability.
• Proper packaging.
• Fulfilling accepted orders.
• Complying with Wema Food's vendor requirements.

Wema Food may suspend or remove vendors or products that fail to meet marketplace standards.

7. Vendor Verification

Wema Food may require vendors to complete identity, business, banking, regulatory, or other verification procedures before being allowed to sell. Verification does not mean Wema Foodguarantees every aspect of a vendor's business or products.

8. Prices

Prices displayed on Wema Food are stated in Nigerian Naira unless otherwise indicated. Prices may change before an order is placed. The applicable product price, delivery charge, and other applicable charges will be displayed before payment.

9. Orders

Placing an order constitutes a request to purchase the selected products. An order is not considered finally accepted until Wema Food or the relevant vendor confirms the order.

We may cancel an order where:

• A product is unavailable.
• There is a significant pricing or listing error.
• Payment cannot be confirmed.
• Fraud or abuse is suspected.
• The vendor cannot fulfil the order.
• Circumstances beyond reasonable control prevent fulfilment.

Where appropriate, customers will receive a refund for cancelled paid orders.

10. Payment

Payments are processed through approved payment service providers. Wema Food may accept payment methods displayed at checkout. An order will generally be processed after payment confirmation.

11. Delivery

Delivery times and charges will be displayed or communicated before or after checkout, depending on the delivery arrangement. Delivery may be handled by Wema Food, the vendor, or a third-party logistics provider. Customers are responsible for providing accurate delivery information and being reasonably available to receive their orders.

12. Failed Delivery

Where delivery fails because:

• The customer provided an incorrect address.
• The customer is unavailable.
• The customer refuses delivery without a valid reason.
• The delivery location is inaccessible.

Additional delivery charges or rescheduling may apply where reasonably appropriate.

13. Returns, Refunds & Damaged Products

Customers should contact Wema Food as soon as reasonably possible if:

• The wrong product was delivered.
• A product is damaged.
• A product is materially different from its description.
• A product is defective or unsafe.
• An order is incomplete.

Customers may be required to provide photographs, videos, order details, or other information to assist with investigation. Where a refund is approved, it will normally be returned through the original payment method or another reasonable method communicated by Wema Food.

Certain food products may have restrictions on returns because of their nature, safety, perishability, or regulatory requirements. Nothing in these Terms removes rights that cannot legally be excluded.

14. Complaints

Customers may contact Wema Food through:

• Email: support@wemafood.com
• Phone/WhatsApp: 0703 701 4622

Wema Food will investigate complaints and seek to provide an appropriate resolution.

15. Reviews and User Content

Customers may submit reviews, ratings, photographs, or other content. You agree that your submissions must be truthful and must not contain unlawful, abusive, defamatory, fraudulent, or misleading content. Wema Food may remove content that violates these Terms.

16. Promotions and Referral Programmes

Promotions, loyalty programmes, discounts, and referral programmes may have additional terms. Wema Food may modify or discontinue promotions subject to applicable law.

17. Intellectual Property

Wema Food's name, logo, website design, content, graphics, trademarks, software, and other intellectual property belong to Wema Food or its licensors unless otherwise stated. You may not reproduce or commercially exploit Wema Food's intellectual property without permission.

18. Limitation of Responsibility

Wema Foodwill take reasonable steps to operate the marketplace and facilitate transactions. However, where a product is supplied by an independent vendor, responsibility for the vendor's product remains subject to the vendor's obligations and applicable law. Nothing in these Terms excludes or limits liability that cannot legally be excluded.

19. Changes to These Terms

Wema Food may update these Terms from time to time. Updated Terms will be published on the website.

20. Governing Law

These Terms shall be governed by the laws applicable in the Federal Republic of Nigeria.